CUSTOMER CARE AND PUBLIC RELATIONS ( 2 Days )

COURSE DESCRIPTION

The course targets front line staff., service departments personnel and managers in charge of customer relationships. Topics covered include: concepts and principles of customer care, exploring the needs and expectations of customers.  Internal customer service, handling difficult situations, effective communication, telephone skills, assertiveness, grooming and deportment & public relations.

 

COUNSELORS DETAIL

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COURSE FEATURE

  • Type: CUSTOMER CARE AND PUBLIC RELATIONS
  • Duration: 2 days